Refund Policy

At The Complete Gluten-Free Baking Guidebook, we want every customer to feel confident before purchasing. Please read this Refund Policy carefully before placing your order.

Digital Product Notice

All products sold through our store are digital products only. No physical product will be shipped.

Your order may include:

  • Digital guidebooks
  • Downloadable files
  • Printable resources
  • Worksheets
  • Recipe guides
  • Bonus digital materials

Because digital products are delivered electronically, they cannot be returned in the same way as physical items.

Refund Eligibility

Due to the nature of digital products, purchases are generally considered final once the product has been delivered or accessed.

However, we may review refund requests in situations such as:

  • You purchased the same product more than once by mistake
  • You were charged incorrectly
  • You experienced a technical issue that prevented access
  • Your order could not be delivered successfully
  • A significant issue occurred with your purchase

Non-Refundable Situations

Refunds will generally not be provided for:

  • Changing your mind after purchase
  • Not reading the product description before purchasing
  • Expecting a physical product when the product is clearly described as digital
  • Downloading or accessing the purchased files
  • Not having enough time to use the product
  • Purchasing the wrong product without contacting us promptly

Download or Access Issues

If you cannot access your digital product, contact us at:

support.glutenfreeguide@gmail.com

We will first work with you to resolve any download or access issue before considering a refund.

Please include:

  • Your order number
  • The email address used at checkout
  • A short explanation of the issue

Refund Request Timeframe

Refund requests should be submitted within 7 days of purchase.

Requests received after this period may not be eligible for review.

How to Request a Refund

To request a refund, email:

support.glutenfreeguide@gmail.com

Please include:

  • Your full name
  • Order number
  • Email address used at checkout
  • Reason for the refund request
  • Screenshots or details where applicable

Review Process

Each refund request is reviewed individually.

If your request is approved, the refund will be sent back to your original payment method. Processing times may vary depending on your bank or payment provider.

No Physical Returns

Because our products are digital, there is no physical item to return.

Please do not send any physical return package.

Contact Us

For questions regarding refunds, payments, or order concerns, contact:

support.glutenfreeguide@gmail.com